Activating your online ticket account

Thursday, May 10, 2018
Activating your online ticket account

We’ve modernised the process for purchasing your 2018/19 season ticket, allowing supporters the ability to buy online, as well as using the traditional methods we offered before.

If you would like to renew online, the process is nice and easy. You will receive a customer code either by email or in the post in the coming days. Once you have that, here’s what to do next.

Activating your online account

  • First, navigate to to start the process of renewing your season ticket.
  • Click on the ‘sign in’ link in the top right hand corner of the ticket home page
  • Click on the ‘activate my account’ link. Input your customer reference and surname that you have been sent and click the ‘find my account’ button
  • On the following page, check and update your details and create a password for use on the website. Please note that the address listed here is where your season card(s) will be sent to.
  • Once this form is complete, click on the ‘save details’ button at the bottom of the page. You will then be directed back to the home page where your registered name and number will appear in place of the ‘my account’ drop down at the top right hand corner – you are now ready to renew your season ticket.

How do I buy tickets for all my family?

If you have more than one code for your family members, then it’s easy to link each other together so that you can purchase for all of you at one time.

Here’s how:

  • Once you are logged in, simply click on ‘my account’ and choose network.
  • From here, you can either register a new member or you can search for someone by using their customer number and surname.
  • Once you’ve found them, just press ‘add member’ and you’re done.

If you have family members who haven’t received their code to renew, don’t worry. Just get in touch by emailing, sending us a direct message on Facebook or Twitter, or calling us on 01698 333333. We will be able to give you the rest of the codes you need straight away.

I’m having trouble renewing my tickets

Since this is new to all of us, there may be some little glitches along the way. Don’t worry – we can fix it for you no problem at all. Just get in touch by emailing, sending us a direct message on Facebook or Twitter, or calling us on 01698 333333.

I use the WELLevate scheme but some of the tickets aren’t showing up?

Again, don’t worry. Get in touch using any of the contact methods and we will sort this out for you.

How long is my seat being held for?

All current season ticket seats have been reserved and will remain reserved until the first home match of the 2018/19 season.

Can I still pay by standing order?

Yes you can. This isn’t possible online, but you can still do this by phone, by post or by visiting the ticket office.

Online you can pay by credit/debit card, or use our Zebra Finance option.

I don’t have a season ticket – can I buy one?

Absolutely. Just create a new account at You’ll then be able to pick your seat from those currently available at Fir Park.

I’ve bought my ticket. When will I get my season card?

We will start issuing season cards in late June, well ahead of the start of the season. You can choose to have yours sent by recorded delivery for £2.50 when you buy, or you can come in to collect for free. We will let you know when cards are available.

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