We want to make sure you get the best possible picture when watching our live stream of games.
Our guide should help you overcome any difficulties you encounter. Should this guide not address your issue, please email MotherwellTV@Streamdigital.TV.
What do I need?
For access to the live streaming, your device should comply with the following minimum system requirements or else you may experience issues such as ghosting, low frame rates, pixelation, low-quality sound, poor picture quality and/or stuttering.
- Apple iPads and iPhones: You must have iOS 11.3 or higher installed and you must use Safari to watch the live broadcast on Apple devices.
- Android devices: The live broadcast also works on most modern and up to date Android devices, including tablets, smartphones and Smart TVs. If your device does not function properly it could be unsupported. Please try another device.
My stream is buffering
The quality of the live broadcast stream will be dependent on the bandwidth and speed of your internet connection. For the best possible experience, we recommend using an internet speed of at least 5Mbps. Please check with your internet provider.
It can help to close other tabs, browsers, and programs while streaming your content. It may also help to hardwire your internet connection, instead of using a wireless network connection.
You can also amend the stream quality by selecting the small cog icon at the bottom of the video player. From there, you can change from auto quality to fixed.
It’s not working through my smart tv?
If you are trying to watch the broadcast directly through the browser on your Smart TV, we cannot guarantee this will work. There are so many variations on the market with different browsers and firmware that one TV by a manufacturer may be different from another TV by the same manufacturer.
If you can download Google Chrome on your Smart TV it should help. But, again, this is no guarantee. The best way to watch through your TV is to connect a device to it using an HDMI cable.
What do I do if I am having problems with my Live Broadcast Stream on a matchday?
There are three different video player links located under the main video player.
All our video links offer adaptive streaming, which means it will always try to give you the highest quality. Sometimes this may not be the best option for your device, internet provider or home network so we recommend trying them all.
Depending on what you choose you may notice a drop in quality, but it can provide a steadier stream with less buffering.
Our support team will be in place on a matchday to help with any enquiries. Please use the ‘Contact us’ button located at the top of the site in the header section.
Any issues with the broadcast will be announced through the club Twitter feed and social channels.
Why am I getting an ‘invalid credentials’ message?
When you purchase the PPV stream through the PPV site, you need to ensure that you watch the game on the same site. Your PPV credentials will not work on the regular live site and vice versa. To avoid this please bookmark the PPV site after you purchase it.
Logged in on one device but not accepted on the other?
If you purchase the match pass on one device, for example, your phone, but wish to watch it on another, say your laptop, then you will need to ensure that you have fully logged out before logging back in.
To do this, click sign out on your phone and then refresh the page. Then you can log in on the other device. If you are still having trouble, please clear your cache and cookies on your browsers for both devices and retry logging in.
The most likely reason you will be kicked out of the video stream of the live game will be because someone else has logged with your details as you. You will need to ask the other person to stop logging in as you if you wish to continue watching the game uninterrupted.
Another reason could be that your connection is not strong enough to live stream the match. In this instance please try resetting your router and closing all open tabs on your device and log in again.
Can I Cast?
You should be able to screenshare the live broadcast to compatible Smart TVs using an app such as Chromecast or Apple Airplay.
Android devices to Android TVs seem to be working well and links one, two and four work well for this.
Apple / iOS devices work via AirPlay with Apple TVs. Apple / iOS devices to Android TVs seem to be causing some issues. We would recommend using a cabled HDMI solution for this to ensure the stream works for you or staying on your iOS device.
As an alternative, laptops & MacBooks offer casting options too and people are reporting success through Firesticks using the browser Amazon Silk.
Chromecast should work with one of the links if you are connecting from an Android device to your Chromecast device. From testing, links one, two and four should display the Chromecast icon on the player if your Android device is on the same network as your Chromecast.
Apple have disabled their iOS devices from directly working with Chromecast through the web and you will have to download an app from their App Store. There are many to choose from and we cannot recommend any 1in particular but we have tested a few with success. Please be aware some of these apps have ads running within them and these are not coming from our site and we in no way endorse any or all of these products.
Again, for Apple/iOS devices, if you want to connect to your TV please also consider an HDMI cable.
NOT SEEING ANYTHING?
Why am I not seeing anything / a white box?
If you are not seeing anything or see a white screen displayed, this tends to be a browser issue, log out, close the browser completely and try an alternative browser. We suggest Google Chrome as it tends to be easy to use.
You may need to update your browser, the most common browsers are Google Chrome, Microsoft Edge, Safari and Firefox. A simple Google query will help you find the correct place to update your browser.
Anti-virus/security software can also block the video player and you will need to temporarily disable this software during the match before you login. VPNs and proxies will also interfere with the website and again will need to be disabled before logging in.
You may also be logging into the wrong site that has the same login details as another site.