Hospitality executive

We’re recruiting a hospitality executive for a full-time role, working across match days and planned functions/events.

Based at Fir Park Stadium and reporting to the head of commercial and marketing, supporting all hospitality elements including bookings, tables plans, itineraries, sales, tickets, events, matches and functions held by Motherwell Football Club, ensuring the highest levels of customer service and satisfaction and assist in achieving all commercial targets.

Duties and responsibilities

Main Responsibilities
  • Respond to all hospitality, functions and general enquiries
  • Be the first point of advice/support to existing/new hospitality customers and play a critical role in establishing and maintaining the Motherwell FC reputation externally
  • Organise, supervise and oversee matchday hospitality staff
  • Assist with ticketing enquiries – with knowledge of Ticketmaster an advantage – and other ad hoc administrative tasks
  • Ensure adherence to relevant legal, health and safety regulations and guidelines
  • Maintain accurate, up-to-date information on hospitality and sales databases as appropriate in relation to day delegates, match, sponsorship, ticketing, events and functions
  • Process sales which come through via all channels
  • Attend and work matchdays and functions as required
  • Liaise with day delegates, match sponsors and hospitality clients
  • Any other duties required by management
Other essentials
  • Qualified to National level, including English and maths or demonstrable literacy and numeracy skills
  • Relevant office experience
  • Previous working experience in hospitality sector
  • Able to work to deadlines
  • High standards of presentation and accuracy
  • Excellent understanding of written English and able to communicate effectively
  • Excellent IT skills, including Word and Excel
  • Ability to juggle a heavy work load and work to deadlines
  • Good communication skills
  • Keen attention to detail and excellent timekeeper
  • Possess a ‘can-do’ attitude and be a proactive team player
  • Ability to work in a fast-paced dynamic environment
  • Willingness to learn and take on a range of tasks as required
Preferred skills
  • Experience and knowledge of Ticketmaster platform

To apply, please send a covering letter and CV to